Niyu Smart Stock

Smart Stock Refund and Cancellation Policy

Last updated: June 20, 2026

The module is free. Paid plans buy access to the forecasting service through your API key. You can request a refund within seven days of your first payment, and cancel at any time.

This policy covers paid plans for the Niyu Smart Stock AI inventory module only. See also the Smart Stock Terms of Service and Privacy Policy. For all other Niyu Labs products, the site-wide Refund Policy applies.

1. Scope

This policy applies to paid subscriptions for the Niyu Smart Stock AI inventory module only. It does not cover any other Niyu Labs product.

The module itself is free. What you pay for is access to the forecasting service through your API key. Payments are processed by Razorpay.

2. Seven day refund on your first payment

If you are not satisfied with a Paid plan, you can request a refund within seven days of your first payment.

To request it, email info@niyulabs.com from your account email, with your API key or the email linked to your subscription.

If your request is within the seven day window of your first payment, we will refund that payment to your original payment method through Razorpay. Refunds usually take 5 to 10 business days to appear, depending on your bank or card issuer.

After the refund, your API key is downgraded to the Free tier, or disabled, and your Paid plan ends.

This seven day refund applies to your first payment only.

3. No refunds after that

We do not offer refunds in any other case, including:

renewal payments after your first payment,

requests made more than seven days after your first payment, and

the unused part of a billing period after a cancellation.

4. Cancelling your subscription

You can cancel a Paid plan at any time by emailing info@niyulabs.com.

When you cancel, your plan keeps working until the end of the period you have already paid for. We do not refund the unused part of that period. At the end of the period, your API key is downgraded to the Free tier, or disabled, and it does not renew.

5. Auto renewal and failed payments

Paid plans renew automatically, monthly or yearly depending on the cycle you chose, until you cancel.

If a recurring payment fails, we may deactivate your API key or downgrade it to the Free tier.

6. Price changes

Prices may change at any time without prior notice. We will try to notify paid customers in advance, by email to the address registered on your account or the email you first used to contact us. If you do not want to renew at a new price, you can cancel before your next renewal.

7. Free tier and trials

The Free tier is free to use and has no time limit, subject to its usage limits and to these and our other terms. We may suspend, downgrade, or disable a Free tier key, or a paid plan you are trying before payment, at our discretion, including where there is misuse or a breach, or where the key runs unattended and you do not respond to our emails. See our Terms of Service for details.

The Free tier works well as a way to try the product. If you would like a trial of a Paid plan, contact us at info@niyulabs.com.

8. One time payments and on-premise setups

If you want a one time payment or an on-premise setup rather than a recurring subscription, contact us at info@niyulabs.com. These are arranged separately and may have different terms.

9. How to request a refund or cancel

For a refund or a cancellation, email info@niyulabs.com from your account email, and include your API key or the email linked to your subscription.

10. Resellers and white label partners

This policy applies to direct customers only. Reseller and white label arrangements are covered by a separate agreement with different terms. To discuss reselling or white labelling, contact us at info@niyulabs.com.

11. Contact

For any question about refunds or cancellations, contact us at info@niyulabs.com.