Troubleshooting

The planning view is empty?

Check the following:

• The API key is saved.
• The initial sync has been run.
• Products are active.
• Products have sales or inventory history.
• The selected plan supports the number of products being reviewed.

The RFQ button is not creating a draft RFQ?

Check the following:

• The product has a vendor configured.
• The user has permission to create purchase documents.
• The product can be purchased.
• Purchase app access is available.
• There are no required fields missing on the product or vendor.

The product recommendation looks wrong?

Check the following:

• Recent stock adjustments.
• One-time bulk sales.
• Incorrect sales history.
• Wrong unit of measure.
• Missing vendor lead time.
• Existing purchase orders that are already expected to arrive.

Sync is taking longer than expected?

The first sync can take longer because it prepares the first planning dataset.

If repeated syncs are slow, check:

• Product count.
• Available history.
• Network stability.
• Odoo worker performance.
• License tier and sync frequency.

The product is marked as overstock but the business still wants to buy it?

The health label is a planning signal, not a rule.

Some products may still require manual purchase because of promotions, supplier constraints, long lead time, or strategic stocking decisions.

Support

For setup help, production issues, or plan questions:

Email: info@niyulabs.com
Website: https://niyulabs.com
Odoo App: AI Inventory Planning - Niyu Smart Stock