Terms and Conditions
Last Updated: August 9, 2025
1. The Parties
These Terms and Conditions (“Terms”) are a legal agreement between Niyu Labs (“we”, “us”, “our”) and you (“you”, “your”, “user”) governing your purchase, access, and use of our software products, tools, and customization services.
2. Scope of Services
Specialization
We specialize in developing and delivering digital software tools and customized software solutions.
Sales Channel
All sales are conducted online — we have no physical retail outlet or customer-facing office.
Pricing Models
Pricing may be one-time, subscription-based, or hybrid, depending on the product/service.
Support
We provide installation and activation support to ensure the purchased product works on your system.
SaaS Products
SaaS products, if offered, will be hosted on a separate domain powered by Niyu Labs, and their uptime, service levels, and related terms will be governed exclusively by the terms on that domain.
3. Refund Policy
Refunds are only possible if:
- The purchased software cannot be installed on your system, and
- Our technical team personally verifies that the issue is not caused by your system configuration, third-party conflicts, or unsupported infrastructure.
Once software is installed and activated successfully, no refunds will be issued — regardless of whether it meets your internal business requirements or expectations.
You are encouraged to request a demo or clarification before purchase.
4. Data Handling & Liability
Our software runs primarily on your infrastructure. We do not collect or store your operational data unless explicitly stated in the product documentation.
You are responsible for security, backups, and compliance of your systems.
We are not liable for any direct, indirect, incidental, or consequential loss arising from:
- Use or misuse of our software,
- Business decisions based on our software, or
- Integration with third-party services.
5. Usage Rules
- You must not use our software for unlawful purposes.
- Reverse-engineering, reselling, or redistributing without written permission is prohibited.
- Unauthorized use of our software or website may result in legal action.
6. Intellectual Property
All software code, designs, and documentation remain the intellectual property of Niyu Labs unless otherwise agreed in writing.
7. External Links & Third-Party Tools
Our website may link to external resources or tools. We are not responsible for their content, availability, or policies.
8. Jurisdiction
- These Terms are governed by and interpreted in accordance with the laws of India.
- Any disputes shall be resolved in the competent courts of India.