Cancellation & Refund Policy

Last Updated: August 9, 2025

1. Refund Eligibility

Refunds are only granted if:

  • The purchased software cannot be installed on your system, and
  • Our team verifies the issue is caused by our product, not your environment, infrastructure, or third-party software conflicts.

2. No Refunds For

  • Successful installations.
  • Perceived lack of usefulness for your business operations.
  • Preference changes after purchase.

3. Cancellations

  • One-time license purchases are non-cancellable after delivery.
  • Subscription-based products can be cancelled for the next billing cycle; current cycle remains active.

4. Support Guarantee

We provide installation and activation assistance to ensure the product runs on your system as described.

5. Liability

We are not responsible for business outcomes, operational impacts, or compatibility with third-party services beyond stated specifications.

Note: SaaS services powered by Niyu Labs are hosted on a separate domain with their own terms, conditions, and uptime guarantees. Please refer to that domain for service-specific policies.

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